Established in the summer of 2020, First Thought Care Services was founded by Jack in response to the care and support staff shortage in the South West region caused by the COVID-19 pandemic. Jack, the owner of the company, brings personal experience with mental health issues to his work, having been sectioned twice as a child.

Against all odds, Jack has turned his childhood dream into reality and is committed to providing quality care services that prioritise safety, support, and respect for every individual. First Thought Care Services, we collaborate with local authorities and we offer both residential and day services.

We have been registered with the Care Quality Commission (CQC) since January 17th 2023, allowing us to provide personalised care services to individuals in our home. To learn more about our services, visit our dedicated Care Services section or Referrals section.

Presently, we have opened a new branch in Hereford where we continue our mission to help and support the ones that need our services. We collaborate with various local authorities, including Gloucestershire County Council, Herefordshire Council, Bath and North-East Somerset, CAMHS (Child and Adolescent Mental Health Services) and private clients.

Choose First Thought Care Services for a professional and compassionate approach to care that fosters a nurturing and supportive environment for individuals to thrive!

Our 5 Core Values

Risk Taking

We encourage all of our staff to take managed, thought out risks. By doing this, we are able to strive to go the extra mile wherever possible.

Commitment to quality care

We earn the trust placed in us by insisting on quality and striving to get the basics right every time: safety, confidentiality, professional and managerial integrity, accountability, dependable service and good communication. We encourage feedback, to enable us to learn from our mistakes and build on our successes.

Working together to achieve the same goal

We recognise that by working together, we are able to achieve greater things. We put our Service Users at the heart of every decision that we make and work as a wider team, alongside many other organisations. We put the needs of service users and communities before organisational boundaries.

Innovation

We have this mentality of continuous improvement and development of new products and services. Employees are always looking for ways to make our customers’ experiences better and better, while also improving the efficiency of our daily work.

A few ways we empower our team members to innovate is through the encouragement to be persistent, take risks, and make mistakes.

Failure does not mean you were unsuccessful; rather, it was a first attempt in learning.
Know there will be roadblocks. Learn to prepare for and overcome them.
View challenges and changes as opportunities.
Never lose sight of the end result.
Always be curious!

Respect and Dignity

We value each person as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. We take what others have to say seriously. We are honest about our point of view and what we can and cannot do.