Contact Web Ltd

Packington House,
3-4 Horse Fair,
Banbury,
OX16 0AA

We are a UK-based team offering contact centre arrangements with dedicated teams of flexible agents. Whether you need support with inbound or outbound customer service, debt collection, or sales, our experienced teams of agents are ready to help.

At Contact Web, our team have a wealth of experience in managing contact centres within highly regulated industries, such as financial services, including debt collection and customer support. We also have extensive experience working with partners in the retail, automotive and travel industries. Our team has extensive knowledge and expertise in delivering exceptional customer service and managing complex customer interactions.

We understand that every business has unique requirements, and we pride ourselves on providing flexible, bespoke solutions that are tailored to our clients’ specific needs. We believe in building strong, long-lasting partnerships with our clients, and we work closely with them to ensure that we understand their unique requirements and deliver services that exceed their expectations.

 

About Contact Web

Our Journey

Contact Web Ltd was founded in April 2023 with a clear vision in mind: to be the premier Contact Centre Partnership firm, setting new standards of excellence in our industry. Our journey began with a commitment to providing exceptional support to clients of all sizes. We built our foundation on the cornerstone of outsourcing, but we didn’t stop there. We expanded our horizons to offer resourcing, offshoring, cutting-edge tech solutions, and expert consultancy services. This evolution was driven by our unyielding dedication to exceed expectations.

Our Vision

Our vision is to revolutionise the Contact Centre landscape. Guided by our mission to be the most trusted business in the market, we aim to set new standards of excellence and be the benchmark against which all others are measured. We envision a future where innovation is at the heart of everything we do. We will pioneer cutting-edge tech solutions, redefine industry best practices, and adapt to emerging trends to remain at the forefront of the industry.

We are committed to not only supporting our clients’ success but also enabling the growth and prosperity of our employees, partners, and the communities we operate in. Our vision extends beyond business success. We aim to be a force for positive change in the industry and the world, setting the example for ethical practices, sustainability, and social responsibility.

We understand that trust is the foundation of enduring partnerships. Our vision is to build, maintain, and strengthen trust with our clients, employees, and stakeholders at every opportunity. Ultimately, our vision is to leave a lasting legacy of excellence, integrity, and innovation in the Contact Centre field, shaping a future where businesses thrive, employees flourish, and trust is paramount.

Our Mission

Our mission is to be the trusted guardians of our clients’ needs—reliable, dependable, and a safe pair of hands. Our relentless pursuit of excellence, transparency, and integrity ensures that we earn and maintain the highest level of trust in the market.

At Contact Web, we don’t just provide solutions; we build lasting partnerships based on mutual respect, shared success, and a dedication to exceeding expectations. Our mission is clear: to be the most trusted business in the market, delivering outstanding value, and making a positive impact on our clients, our employees, and the industry we serve.

 

Explore our solutions

Meet The Senior Team

CEO & Co-Founder – Tom Horne

tom.horne@contactweb.co.uk

+44 (0) 7825 575357

Tom has over 16 years’ experience managing large international Operations. In the early years of his career predominantly working in the Financial Services sector, Tom has held multiple C-suite roles across the financial markets and most recently the BPO sector.

CFO & Co-Founder – Rav Takhar

 rav.takhar@contactweb.co.uk

+44 (0) 7864 523020

Rav is an accomplished CFO with a strong academic background, holding an Honours degree in Accounting & Financial Management and a fellowship with the ACCA. With years of experience in various sectors, including Financial Services and Business Process Outsourcing, Rav has developed a versatile. Rav has developed a versatile skillset that enables him to lead finance teams in a wide range of businesses and industries.

Rav’s leadership and management skills have helped him to develop and grow finance teams in diverse environments, from PE-backed SMEs to publicly listed organisations.

COO & Co-Founder – Risto Proosa

risto.proosa@contactweb.co.uk

+44 (0) 7547 737348

Risto has more than 8 years of experience in Financial Services, where he has managed operations teams across operational functions such as Customer Service, Vulnerable Customer Support, Collections & Recoveries, Quality Assurance, and Complaints.

Non- Executive Director – Nigel Purveur

With 48 years in the pensions, insurance, and financial market, 25 years of those at board level, including 25 years at Capita as ‘Portfolio Director’. Nigel has gained a reputation of being able to transform large contracts and organisations to ensure they are profitable, stable and compliant.